Shipping and couriers

Shipments destination

• We ship to Italy, Europe and others Countries.
  

Shipping Times

• All orders are processed within 1-2 business days. For some products it takes 1 or 2 working days more.
• Once your order has been processed, you will be notified by email of the tracking number to follow the shipment of your product.
• Shipping times may vary from what is indicated on the site depending on the country and country of destination.

Checking the package

Each purchase made on our site is protected by insurance during transport, up to the delivery address indicated in the order.

Therefore, when you receive your package, check that the package is intact in all its parts.

If the package has transport damage, it is essential for insurance and reimbursement purposes to sign with specific reservation reporting the reason to the courier making the delivery, or to refuse the shipment specifying the cause of the refusal.

In this way we could take advantage of the insurance compensation which will speed up the procedure for replacing or refunding your item.

In case you receive a damaged package and want to continue with the return but you have not signed the delivery to the courier with reserve and you have not reported the problem to us within 3 working days, we may apply a penalty equal to 30% of the total of your order.

Before opening the product, check that the product code ordered is the same product code shown on the package of the product received.

• In the event that the product received is different from the one ordered, all replacement costs will be borne by the seller.
• Do not remove for any reason the seals applied by the manufacturer, nor open the product for any reason.
• The return waybill will be sent to your e-mail address associated with your account.

Main couriers for shipments in Italy and Europe

The telephone numbers of the couriers may vary according to the country of destination, we invite you to visit the website of each courier for more information: